If someone already changed your sign-in information and you are locked out, contacting Sony is still the best option.
These same rules also apply if your console itself has been stolen. Typing in the problem will direct you to the correct phone number for the specific issue. If this is the case, Sony recommends that you reset all passwords associated with your Sign-In ID and account and contacting the PlayStation Network online. If the charge does not relate to an automatic subscription renewal (such as PlayStation Plus) or another family member using the account, then your information might be in trouble. Related: PS5: Looking Back at Every Sony ControllerĪccording to the official PlayStation website, the most telling sign that your account has been compromised is if you have been charged for a payment that you do not recognize. For those concerned about how their own accounts on other platforms, such as the, you should know that there are ways to safeguard your data should such a thing happen to you on Sony's platform. Most recently, Nintendo was the victim of such an attack with more than 16,000 accounts potentially compromised.
This is especially important if you purchase a lot of digital games and have your credit card information saved to your PlayStation Network account, as this could mean your card, email address and other personal information could end up in the hands of a complete stranger and be used against you in the case of a data breach or hack. Regardless of where you play, it's always important to keep you information secure online, as it is not uncommon for users to find their information has been compromised by hackers.